Customer Service Manager Food Industry (m/f/d)
Are you ready to take on responsibility and lead a motivated team in the food industry? We are looking for a committed and communicative person who enjoys customer service and organizing a wide range of tasks. In this role, you will be responsible for managing and coordinating the Food Industry Customer Service team. You will ensure efficient and customer-oriented support, support your team in processing inquiries and ensure that day-to-day business runs smoothly. We offer you a versatile position in a motivated team with flat hierarchies, where you can actively contribute and develop personally.
Permanent
100%
as of now
German
What we offer
We offer at least 25 vacation days and a flexitime system. You can also organise your days to work in the office as well as remotely.
Benefit from convenient public transport connections and ample parking facilities – for sustainable and carefree travelling.
Your well-being is important to us: Benefit from our health-supporting offers and exclusive employee discounts with the Coop employee discount card.
Organise your working hours flexibly with part-time models and experience an inclusive working environment where diversity is valued and encouraged.
Experience unforgettable moments at our company events and help to strengthen the team spirit at the company's own sports club – celebrate, exercise and socialise together.
Secure your future with our exceptionally generous pension scheme, receive anniversary bonuses and attractive rewards for employee referrals. You will also receive the Coop employee discount card and we will pay two-thirds of your pension fund contributions.
Catering is very important to us, and the freshly prepared food served in our staff canteen is evidence of this for our employees.
Expand your knowledge with extensive training programmes, high-quality courses at the Coop Training Centre and a wide range of personal development opportunities such as mentoring and coaching.
Your tasks
- Coordination and management of the Customer Service Team Food Industry
- Communication with national customers and processing of any order related requests and tasks
- Supporting the Sales and Key Account Managers
- Collaborating closely with the Sales Executive Food Industry, sales and other interface areas
- Support in achieving sales targets and ensuring service quality
- Internal coordination on an order-related basis with all specialist departments
- Optimization of processes within the department in collaboration with other specialist departments
- Supervision of commercial apprentices in the back office and export area
What you bring with you
- Completed commercial training or equivalent
- Multiple years of experience in sales processing and leading a team
- Numerical flair for statistics and evaluations
- Very good written and spoken English, knowledge of French and Italian an advantage
- Good MS Office skills and very good SAP knowledge
- Experience in the food industry an advantage
Any more questions?
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We are proud of this
This is what our application process looks like:
Thank you for your application! We have received your documents and will get back to you as soon as possible.
We would like to get to know you and your motivation better in the first introductory meeting – let us have a relaxed chat and find out together whether we are a good match.
In the second interview, we will get to know each other better and talk about your skills and the next steps at our company – we look forward to continuing our dialogue with you. For some positions, an assessment may still be required - if this is the case, you will be informed in good time.
Congratulations, you have won us over and we you! We are now finalising the process and look forward to welcoming you to our team soon.
