ICT Support Specialist
Are you looking for a varied role with technical depth? A position that challenges both you and the IT infrastructure? A location that is expanding rapidly and relies on the latest technology? Then you’ve come to the right place!
We can only consider applicants who are authorised to work in Switzerland (EU/EFTA). We only consider direct applications.
Permanent
100%
Hybrid working time after coordination
as of now
German
What we offer
A healthy work-life balance is important to us. You benefit from at least 25 vacation days as well as transparent electronic time tracking. This allows you to flexibly compensate any overtime with additional time off.
Culinary delights are very important to us: freshly prepared food in our staff restaurant, a lunch menu including soup and salad, water & tea and free fruit as well as high-quality products at greatly reduced prices await you in our outlet.
Benefit from our contribution to environmentally friendly mobility, convenient public transport connections and a free SBB GA travelcard!
Expand your knowledge with extensive training programmes, high-quality courses at the Coop Training Centre and a wide range of personal development opportunities.
Your well-being is important to us: benefit from our health management programme, attendance bonus, discounted Reka cheques, exclusive employee discounts and subsidised fitness subscriptions – for health and fun during your leisure time.
Experience unforgettable moments at our department events and help to strengthen the team spirit at the company run – celebrate, exercise and socialise together.
Secure your future with our exceptionally generous pension scheme, receive anniversary and Christmas bonuses and attractive rewards for employee referrals. You will also receive the Coop employee discount card and we will pay two-thirds of your pension fund contributions.
Organise your working hours flexibly with part-time models and experience an inclusive working environment where diversity is valued and encouraged.
Your tasks
- Installation, maintenance and support of workstation systems, mobile devices, servers, network and communications components, as well as associated software and interfaces
- Implementation of installation and configuration specifications (e.g. directory structures, user interfaces, menu systems)
- Analysis, diagnosis and resolution of faults in hardware, software, networks and communications, including escalation management
- Advising and supporting users with IT enquiries, Procurement, system roll-outs, and the design and implementation of solutions
- Coordination and management of external service providers, suppliers and support partners
- Ensuring a stable IT infrastructure, including monitoring availability and maintaining inventory, documentation and operating manuals
- Development of simple scripts and tools for automation and to support day-to-day work on desktop and mobile devices
- Resolving interface and conversion issues, and evaluating standard and bespoke software
- Documenting incidents, changes and system statuses in the ticketing system, including outage and processing logs
- Collaboration on IT projects and coordination between users and internal IT departments
- Carrying out scheduled system maintenance during early/late shifts and maintenance windows
- Taking part in the 7x24 on-call rota
What you bring with you
- Completed IT training or experience as an ICT support technician
- Several years’ experience in IT – knowing what matters
- In-depth knowledge of Windows operating systems and MS Office
- Good knowledge of hardware and networks
- Very good command of German; knowledge of English is an advantage
- A team-oriented approach, analytical working style and a sense of personal responsibility
- Technical aptitude and a solution-oriented mindset
- Residence no more than 45 minutes’ journey from Oensingen and a valid driving licence
Any more questions?
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We are proud of this
This is what our application process looks like:
Thank you for your application! We have received your documents and will get back to you as soon as possible.
We would like to get to know you and your motivation better in the first introductory meeting – let us have a relaxed chat and find out together whether we are a good match.
In the second interview, we will get to know each other better and talk about your skills and the next steps at our company – we look forward to continuing our dialogue with you. For some positions, an assessment may still be required - if this is the case, you will be informed in good time.
Congratulations, you have won us over and we you! We are now finalising the process and look forward to welcoming you to our team soon.
